Returns

Returns Information

Items purchased in-store and online can be returned within 28 days of purchase using the returns form.

We kindly inform you that we do not offer free returns.

If you wish to return your shoes, the cost of return shipping will be the buyer's responsibility.

• All returned items must be unworn and in their original condition and packaging, in order for a refund to be processed. If this is not the case, we cannot guarantee your return will be accepted.
• To obtain a refund, proof of purchase must be provided for the item you wish to return.
• If the store is closed, the item must still be returned within 28 days through an alternative method.
• Should you be posting your item, please ensure you use a tracked service as ShoeMed is not responsible for any items lost in transit to us. Please do not stick postage labels or packing tape directly to the box.
• Please note Insoles, Socks and Facemasks are excluded from returns for hygiene reasons.
• You cannot cancel your contract in respect of custom ordered goods unless they are faulty, damaged upon delivery or the incorrect item has been supplied.

Exchanges
We do not offer exchanges, should you need to change size, please return your original order and place a new order. Once your item has been received, a refund will be processed in up to 10 working days.

You will be notified by email when your refund has been processed. Please be advised that refunds can take up to 10 working days to show into your account.

Faults
In line with the UK consumer goods act we will offer a repair or replacement for faulty or not fit-for-purpose goods returned within six months. To determine if the goods are faulty/fit or not, we would need to assess the item. Our investigation may require goods to be returned to the manufacturer for assessment.

In line with the UK consumer goods act, if the product in question was purchased more than 6 months ago we require you to provide evidence that the goods were faulty or not fit-for-purpose at the time of purchase, not at the time of enquiry.

To return goods for assessment, please send them to the below address: ShoeMed
FAO Faults & Returns
66 Henley Street
Stratford-upon-Avon
CV37 6JG

We recommend using a tracked service as ShoeMed is not liable for any returns lost in transit. You would be required to enclose proof of purchase and a completed return form with details on why you believe there is a fault. Include your name, address and a daytime contact number. Assessments can take a maximum of 28 working days. If a fault is found your postage costs will be reimbursed up to the value of £5.00.

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