ShoeMed return policy
Get in touch if you have any questions, or if you would like further advice.
If for any reason you would like to return your order, ShoeMed offer a simple returns policy. All goods must be returned in a new and unused condition, socks must be unworn and in original packaging.
Please note, we do not cover the cost of postage for any returns, unless the goods were faulty or the wrong goods sent to you*. If the goods were faulty in any way, or you received the wrong goods to you, let us know.
Here's what to do:
Pack the goods carefully in their original box, including all original paperwork, with a secure outer wrapper and post to:
ShoeMed Ltd. 19 Sun Street Canterbury CT1 2HX
Your refund will be completed immediately once your parcel is received by us. Please be aware that it can take up to 10 working days for the refund amount to show in your bank account, usually this takes 1-2 working days.
Please note this refund policy is valid for website sales only. For in-store returns please refer to the individual shops policy (found on your receipt) or contact the shop you purchased your items from. Click on visit us tab to get contact details. Easy web-sale returns and exchanges: We hope you will be pleased with your purchase from ShoeMed, but if you’re unsatisfied for any reason, we have a 30 day returns policy.
ShoeMed does not cover the cost of postage for any returns, unless the goods were faulty or the wrong goods sent to you*. If the goods were faulty in any way, or we sent the wrong goods to you, get in touch. All goods must be returned in a new and unused condition, socks must be unworn and in original packaging.
*For Faulty Products: If you reside in the UK we will send you a prepaid postage label or refund you up the cost of £5 for a postal service of your choice. *If returning goods from the U.S. or non EU countries – see note below. *Important – if returning goods from the U.S. or non EU countries Please DO NOT USE COURIER SERVICES such as UPS or FEDEX as there will be excessive clearance fees; we will either refuse delivery or charge the fees back to you. Use standard postal services. You must write “RETURNING UNSUITABLE GOODS TO SENDER” on the customs form and on the outside of the parcel as we will not accept parcels that incur duty charges. You must also tick the “RETURNED GOODS” box on the customs declaration documents. If this box is not ticked we will recover the costs from you or return the shoes to you.